Both in manufacturing and real estate, I have harped on the need for Standard Work (the way we do things) - documenting it, posting it, measuring it, improving it - and there are a lot of folks who give me funny looks about it! Here is an article below(click on link to see) that discusses the importance of Standard Work (author refers to it as 'checklists') and that helped save the lives of those who landed in the Hudson River on a recent US Airways flight. Also, the article talks about how it is used in the emergency room to help save lives!
I have been itching to write a series of posts on the Continuous Improvement cycle, and this article has triggered that itch! Look for a series coming real soon.